Customer Testimonials for Lyles Auto

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Stacy Bottegal - 2011 Mitsubishi Lancer

Loved every minute from the time we walked in the door. Ryan, Dave and Chris are the best. I have NEVER been treated so well when buying a car. Always been pressured and I did not get that at all from any of the Lyle's Auto associated. Will be the first place I go when in the market for a new car! Thank you all for the great experience! I recommend them for everyone looking for a car.

Brenda Pulice - 2010 Honda Accord Crosstour

I can't say enough of great things about Lyles Auto. I was in search of a Honda Crosstour and Ryan found me exactly what I was looking for. They made things so easy for me even thou I live in Pittsburgh. They are top notch in my book an would recommend them to anyone looking for a car. There is No reason to buy new when you have Lyles Auto. Thank You Ryan!!!! Brenda

Jim Greene - 2012 Nissan Juke

I began my New Vehicle Search on Monday, 7.9. I had purchased my last 2 vehicles at Lyles, but widened my search to include a larger car dealership in Pittsburgh, as this time I had ONE particular Make and Model in mind. I should have just stayed with Lyles. After the typical Car Dealership runaround at the Huge Dealership in Pittsburgh, I checked online at Lyles Latest updated inventory. They didn't have THE Vehicle I was looking for either; but RYAN'S Bio said that if they didn't HAVE the Vehicle on the lot, he'd try to FIND it. OK, I thought - I'll take him up on this offer. I called him and told him EXACTLY what I was looking for. Well, in 3 DAYS - on Thursday, 7.12 - i was driving MY new vehicle off of Lyles lot, with the deal DONE. EXACTLY the vehicle i wanted. At a BETTER PAYMENT than the vehicle I traded in! I have seen both sides of the Automotive Dealership experience. The TYPICAL Dealership that's just out to MOVE their product, whether it's the deal, price, or vehicle you really had in mind . And LYLES - who strives to put you in the vehicle that you really want, at a fair price. NEXT TIME I'M IN THE MARKET FOR A NEW RIDE - I WILL GO NO FURTHER THAN LYLES! THE BEST at what they do! Thanks, Ryan. And Chris. And David. And Donnie. And Rex. To the entire LYLES Team: YOU GUYS ROCK!

Donna Paules - 2011 Detail Customer

Whomever was responsible for detailing the interior of my Jeep after a pop can exploded, did an amazing job. I am both surprised and grateful! Awesome.

Jim Morrocco - 2000 Cadillac Deville

Dave and his staff are the best! I have purchased several quality vehicles from Lyles over the years and have been taken care of from the first vehicle to the last. Any issue the vehicle had before and after the purchase was taken care of by the excellent staff in the service department. If one of their top notch ASE Certified Mechanics cannot fix the problem, or if your vehicle is still under a factory warranty, you are given a car while yours is taken to a dealer of that make's service department. What other used car dealer does that? If they dont have what you want, and and they'll find it for you. It will undoubtedly be a quality vehicle that is worthy of their reputation. I have never had an issue with any vehicle purchased from Lyles. Currently both of my Acura's and Cadillac were bought from Lyles. The Cadillac was a car that I initially looked at but somehow decided on a truck. Shortly after owning the truck a problem was discovered that neither of us noticed prior to the purchase. I was unsatisfied with the issue and without any hassle, Dave bought the truck back. He also gave me an unbelievable deal on the Cadillac. Again...what other used car dealer out there does that? Don't waste your time. Stop and see the guys at Lyle's. The one time that I didn't I did nothing but regret it. Their hassle free sales approach and value for their reputation is second to none!

Larry Everson - 2008 Lexus ES350

Folks of the Ohio Valley if you would like the buying experience of a life time please do yourself a favor and go see my friends at Lyles Auto over in Follansbee Wva. I have been buying cars since I was 19 years old and am now 73, I promise these people are always willing to do what ever it takes to get you in the car you want at the price you want. The boys at Lyles do whatever they must do to get you in the car you want. You are treated like family not like someone looking for a car, so do yourself a favor and give them a try,You wont be sorry!

Greg Bell - 2009 Dodge Gr. Caravan

I have bought 2 vehicles from Lyles Auto & had a great experience both times. What I really want to talk about is the service department. I have to go way out of my way to get there but Rex Lancaster makes it worth my while every time! If your looking for customer service when it comes to servicing your vehicle then you need to give Rex a call. I guarantee you will leave there satisfied!!! Rex has gone above and beyond for me several times. I have never left disappointed!

Stacy Bottegal - 2011 Hyundai Sonata

I have bought my second car from Lyle's Auto. I am just as satisfied as the first. I told them what I was looking for and it was a couple weeks and Dave called me to come over and check it out. I took it home for the night and the next day started the ball rolling and it was a done deal. Easy as that. I looked at other places as I waited for them to find what I wanted and the other places tried to stick me in something I didn't want. They kept trying to show me other cars. At Lyle's you get what you want at the payment you want. Hands down Lyle's is my car dealer from now on. Thank You Dave, Ryan and Brian.

Todd Wilson - 2012 Hyundai Sonata Hybrid

I purchased a Sonata Hybrid from the guys at Lyles and love it. I got a great deal on the car and service has been fantastic since. I would highly recommend Lyles. I feel like family when I go there.

Tina C. - 2011 Mitsubishi Outlander Sport

Great selection, sales people, and service department. I have lived here for five years and have bought three cars so far. I will never drive to Moon Twp. to buy a car again. Love these guys!

Robert Gajewski - 2008 Scion TC

I was car searching for my son when we came across a 2008 Scion TC that was in Lyle's inventory. Coming from Steubenville Ohio, the entire process of searching, test driving and purchasing was entirely seamless and easy due to the professionalism of the entire Lyle staff, expecially Donnie Layburn. His 25+ years experience not only in selling but in customer relations came through like gangbusters. If you need a quality used car in the Ohio Valley and looking for that added bonus of dealing with people of honesty and integrity, then look no further than Lyles.

Jade Ordronneau - n/a n/a n/a

Lyle's is excellent. I've never bought a car from them, but I have had my car serviced by them and every experience has been positive. Great customer service, friendly and respectful staff, and great prices. They are honest, do solid work, and have always saved me money. I would (and do) recommend Lyle's to anyone.

Sandee Adkins-Coss - 2010 Jeep Wrangler

I just wanted to thank you for helping us buy the Jeep last night. You made car buying super easy. I will definitely look you guys up when I am ready to trade in my car. Thanks Again!

Corey Mitchell - 2010 GMC Sierra

Great service and great salesman! I Love my truck!

Rebecca Adkins-Coss - 2011 Jeep Wrangler Sahara

I purchased a 2011 Jeep Wrangler Sahara a few weeks back. Ryan and Chris were AMAZING!!! I have never had such a great car buying experience. They were very fair, reasonable, relaxed and always well prepared. The day I took the jeep home I was in and out of Lyle's within 30 minutes. Thank you so very much and it was the best experience and I sure do LOVE MY JEEP!!!

Anthony Santangelo - 2013 Ford Fusion

Great service in and out! The people took care of me at all cost when dealing with my new car, I couldn't ask for better service and people! Thanks Lyle's Auto!!

Patrick Dalbo - 2012 Nissan Titan PRO4x

Awesome service department!! Hooked up my Titan with a 6 inch lift and 35 inch tires!! Looks so awesome!! Couldn't ask for anything more!! Even had it buffed out 2 weeks later!! Everyone of those guys in the service department are top notice!! Won't go anywhere else!!

Aaron "Huck" Love - 2014 Ford F150

Great experience, top notch customer service! Purchase process was easy and Ryan was great. Would buy from Lyles Auto again.

Kyle and Katlin Cooper - 2013 ford edge

Been getting all of our vehicle maintenance and repairs done at Lyle's for over five years now and finally just traded our Jeep in for a Ford Edge. Both service and sales takes unbelievable care of us and you are treated like family there with everything they do. Lucky to have such a great group of people taking care of the Ohio Valley and beyond right here in Follansbee. Thanks for all you do and look forward to continued quality!!!

LeAnne Snyder - 2013 Ford Focus

Completely painless car buying. I have told everyone I know that I will only deal with Kyle's in the future. Very impressed with the level of friendly assistance I received. Thank you, Ryan and Chris, and the whole crew, for making what is usually a negative experience such a positive one.

Chris Byers - 2013 Cadillac SRX

There is not a better car dealer in the area. Great customer service, people with integrity and quality vehicles. Have bought my last 5 cars there and will buy my next five there too.

Ryan Brown - 2014 Ford Fusion Titanium

It is definitely not a stretch when people describe Lyles as the best dealer in the area. I've dealt with quite a few car dealers in this area over the past decade and I have to say that my experience with them was the best. I got the best interest rate possible and Chris Hatala made the experience awesome! My first purchase here and I plan to make more in the future.

Charles Ballato - 2014 Nissan Frontier

I purchased a 2014 nissan frontier. We were greeted by a very pleasant young man. Chris helped us from the very beginning of our search. He made it a very good and helpful experience which we both enjoyed. My wife and I would like to thank Chris for all of his help.

Barbara Nelson - 2015 Kia Forte

I did my homework when seaching for a new car. I knew that a brand new car depriciates in value as soon as it is driven off of the lot. I also knew that often used cars can be problematic. After receiving less than favorable experiences from a few local,dealerships, I called Don at Lyle's. From the test drive to the signing, I was impressed. They listened to my concerns, met my expectations and made the experience so positive that my daughter bought a car there five days later. Give them a minute, they'll give you a great deal.

Annette Egenlauf - 2014 Kia Sorento

My husband & I would Love to thank Chris for helping us to purchace a great vehicle from Lyle's Auto in Follansbee. Chris had us feeling comfortable, & welcome as soon as he interduced himself. Now we have found this wonderful place to buy our vehicle, we will continue our future service through them. We recommend them to all, interested in buying, your 1st or your future vehicle, you won't go wrong. ( Ours is wonderful ) :) :) :)

John Libetti - 2011 Honda CRV

Lyle's Auto was the first stop we made in search for another vehicle. Mr. Lyle waited on us. We told him what we were looking for within a certain price range. Mr Lyle showed us a few vehicles. There were no gimmicks, just pure honesty.We fell in love with the 2011 Honda CRV and bought it. My Lyle did not try to sell us any addons or other services like other dealerships do. He introduced us to head of the service department. We will be taking our vehicle to Lyle's for further service. Outstanding service!

Tom Guio - 2015 Hyundai Sonata

Had a great experience at Lyles. Chris was awesome. I purchased a 2015 Hyundai Sonata Sport and couldn't be happier. I will be returning to Lyles for all my automotive needs. 

Gary Virtue - 2014 Buick Lacrosse

Ryan made our experience very comfortable and enjoyable. Everything was taken care of, by him, for us.  I would recommend your business to anyone without hesitation.

Craig Wolfarth - 2014 Toyota Rav4

I met Chris Hatala on Aug 31, 2017, he showed me Rav 4 , put check down on it that day. I ran into some problems with my money and Chris worked with me. I purchased car today fSept. 22, 2017.. Very happy and pleased with all services at Lyle's.

Carmine and Debby Staffileno - 2016 Kia Optima

2016 Kia Optima :  Wonderful to be dealing at Lyle's Auto again. By far the most pleasant experience at a dealership ever. This is like dealing with family. Quick and easy from start to finish. Do yourself a favor and visit Lyles for your auto needs. You will not be disappointed!!

Brenda Johnston - 2015 Chevy Traverse

Bought a Chevy Traverse.  Love it! Chris was our salesman, he is a really nice person. Service is great. All the staff there are friendly and very helpful. Definitely recommend buying at Lyle's!

RK Staub - 2008 Lincoln MKZ

Looking for car for grandson and they called when they got one in that was what I was looking for.  The Salesman (Chris) was genuinely friendly and listen to what I had to say and understood our situation.  Very open and honest. 

Took care of issues with the car as quickly as possible. 

Had been looking for a car for a few months and had not been treated any better or listened to so well as with the Lyle's staff.  

Jim Morrocco - 2016 GMC Sierra All Terrain

Well, they did it again. I was looking for a truck. I called to make an appointment for service and Brian answered the phone. I asked about what they had coming in and he mentioned a few trucks that sounded like a fit for what I had in mind. The trucks that came in were both so nice that I had a hard time making a decision. 
I stopped in the next day to test drive them both and was able to effortlessly, through some texts and emails, work with Ryan to make the purchase. This means a lot when your work day leaves little time to negotiate on a new vehicle. 
I couldn't be happier with the vehicle. Flawless prep for delivery, Lyles warranty, Factory warranty balance, Free first oil change, top notch service department and free XM radio for 90 days........Want to see what it feels like to feel good about buying a vehicle? Buy it from Lyles!

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