Customer Testimonials for Lyles Auto
Stacy Bottegal - 2011 Mitsubishi Lancer
Loved every minute from the time we walked in the door. Ryan, Dave and Chris are the best. I have NEVER been treated so well when buying a car. Always been pressured and I did not get that at all from any of the Lyle's Auto associated. Will be the first place I go when in the market for a new car! Thank you all for the great experience! I recommend them for everyone looking for a car.
Brenda Pulice - 2010 Honda Accord Crosstour
I can't say enough of great things about Lyles Auto. I was in search of a Honda Crosstour and Ryan found me exactly what I was looking for. They made things so easy for me even thou I live in Pittsburgh. They are top notch in my book an would recommend them to anyone looking for a car. There is No reason to buy new when you have Lyles Auto. Thank You Ryan!!!! Brenda
Jim Greene - 2012 Nissan Juke
I began my New Vehicle Search on Monday, 7.9. I had purchased my last 2 vehicles at Lyles, but widened my search to include a larger car dealership in Pittsburgh, as this time I had ONE particular Make and Model in mind. I should have just stayed with Lyles. After the typical Car Dealership runaround at the Huge Dealership in Pittsburgh, I checked online at Lyles Latest updated inventory. They didn't have THE Vehicle I was looking for either; but RYAN'S Bio said that if they didn't HAVE the Vehicle on the lot, he'd try to FIND it. OK, I thought - I'll take him up on this offer. I called him and told him EXACTLY what I was looking for. Well, in 3 DAYS - on Thursday, 7.12 - i was driving MY new vehicle off of Lyles lot, with the deal DONE. EXACTLY the vehicle i wanted. At a BETTER PAYMENT than the vehicle I traded in! I have seen both sides of the Automotive Dealership experience. The TYPICAL Dealership that's just out to MOVE their product, whether it's the deal, price, or vehicle you really had in mind . And LYLES - who strives to put you in the vehicle that you really want, at a fair price. NEXT TIME I'M IN THE MARKET FOR A NEW RIDE - I WILL GO NO FURTHER THAN LYLES! THE BEST at what they do! Thanks, Ryan. And Chris. And David. And Donnie. And Rex. To the entire LYLES Team: YOU GUYS ROCK!
Donna Paules - 2011 Detail Customer
Whomever was responsible for detailing the interior of my Jeep after a pop can exploded, did an amazing job. I am both surprised and grateful! Awesome.
Jim Morrocco - 2000 Cadillac Deville
Dave and his staff are the best! I have purchased several quality vehicles from Lyles over the years and have been taken care of from the first vehicle to the last. Any issue the vehicle had before and after the purchase was taken care of by the excellent staff in the service department. If one of their top notch ASE Certified Mechanics cannot fix the problem, or if your vehicle is still under a factory warranty, you are given a car while yours is taken to a dealer of that make's service department. What other used car dealer does that? If they dont have what you want, and and they'll find it for you. It will undoubtedly be a quality vehicle that is worthy of their reputation. I have never had an issue with any vehicle purchased from Lyles. Currently both of my Acura's and Cadillac were bought from Lyles. The Cadillac was a car that I initially looked at but somehow decided on a truck. Shortly after owning the truck a problem was discovered that neither of us noticed prior to the purchase. I was unsatisfied with the issue and without any hassle, Dave bought the truck back. He also gave me an unbelievable deal on the Cadillac. Again...what other used car dealer out there does that? Don't waste your time. Stop and see the guys at Lyle's. The one time that I didn't I did nothing but regret it. Their hassle free sales approach and value for their reputation is second to none!
Larry Everson - 2008 Lexus ES350
Folks of the Ohio Valley if you would like the buying experience of a life time please do yourself a favor and go see my friends at Lyles Auto over in Follansbee Wva. I have been buying cars since I was 19 years old and am now 73, I promise these people are always willing to do what ever it takes to get you in the car you want at the price you want. The boys at Lyles do whatever they must do to get you in the car you want. You are treated like family not like someone looking for a car, so do yourself a favor and give them a try,You wont be sorry!
Greg Bell - 2009 Dodge Gr. Caravan
I have bought 2 vehicles from Lyles Auto & had a great experience both times. What I really want to talk about is the service department. I have to go way out of my way to get there but Rex Lancaster makes it worth my while every time! If your looking for customer service when it comes to servicing your vehicle then you need to give Rex a call. I guarantee you will leave there satisfied!!! Rex has gone above and beyond for me several times. I have never left disappointed!
Stacy Bottegal - 2011 Hyundai Sonata
I have bought my second car from Lyle's Auto. I am just as satisfied as the first. I told them what I was looking for and it was a couple weeks and Dave called me to come over and check it out. I took it home for the night and the next day started the ball rolling and it was a done deal. Easy as that. I looked at other places as I waited for them to find what I wanted and the other places tried to stick me in something I didn't want. They kept trying to show me other cars. At Lyle's you get what you want at the payment you want. Hands down Lyle's is my car dealer from now on. Thank You Dave, Ryan and Brian.
Todd Wilson - 2012 Hyundai Sonata Hybrid
I purchased a Sonata Hybrid from the guys at Lyles and love it. I got a great deal on the car and service has been fantastic since. I would highly recommend Lyles. I feel like family when I go there.
Tina C. - 2011 Mitsubishi Outlander Sport
Great selection, sales people, and service department. I have lived here for five years and have bought three cars so far. I will never drive to Moon Twp. to buy a car again. Love these guys!
Robert Gajewski - 2008 Scion TC
I was car searching for my son when we came across a 2008 Scion TC that was in Lyle's inventory. Coming from Steubenville Ohio, the entire process of searching, test driving and purchasing was entirely seamless and easy due to the professionalism of the entire Lyle staff, expecially Donnie Layburn. His 25+ years experience not only in selling but in customer relations came through like gangbusters. If you need a quality used car in the Ohio Valley and looking for that added bonus of dealing with people of honesty and integrity, then look no further than Lyles.
Jade Ordronneau - n/a n/a n/a
Lyle's is excellent. I've never bought a car from them, but I have had my car serviced by them and every experience has been positive. Great customer service, friendly and respectful staff, and great prices. They are honest, do solid work, and have always saved me money. I would (and do) recommend Lyle's to anyone.
Sandee Adkins-Coss - 2010 Jeep Wrangler
I just wanted to thank you for helping us buy the Jeep last night. You made car buying super easy. I will definitely look you guys up when I am ready to trade in my car. Thanks Again!
Corey Mitchell - 2010 GMC Sierra
Great service and great salesman! I Love my truck!
Rebecca Adkins-Coss - 2011 Jeep Wrangler Sahara
I purchased a 2011 Jeep Wrangler Sahara a few weeks back. Ryan and Chris were AMAZING!!! I have never had such a great car buying experience. They were very fair, reasonable, relaxed and always well prepared. The day I took the jeep home I was in and out of Lyle's within 30 minutes. Thank you so very much and it was the best experience and I sure do LOVE MY JEEP!!!
Anthony Santangelo - 2013 Ford Fusion
Great service in and out! The people took care of me at all cost when dealing with my new car, I couldn't ask for better service and people! Thanks Lyle's Auto!!
Patrick Dalbo - 2012 Nissan Titan PRO4x
Awesome service department!! Hooked up my Titan with a 6 inch lift and 35 inch tires!! Looks so awesome!! Couldn't ask for anything more!! Even had it buffed out 2 weeks later!! Everyone of those guys in the service department are top notice!! Won't go anywhere else!!
Aaron "Huck" Love - 2014 Ford F150
Great experience, top notch customer service! Purchase process was easy and Ryan was great. Would buy from Lyles Auto again.
Kyle and Katlin Cooper - 2013 ford edge
Been getting all of our vehicle maintenance and repairs done at Lyle's for over five years now and finally just traded our Jeep in for a Ford Edge. Both service and sales takes unbelievable care of us and you are treated like family there with everything they do. Lucky to have such a great group of people taking care of the Ohio Valley and beyond right here in Follansbee. Thanks for all you do and look forward to continued quality!!!
LeAnne Snyder - 2013 Ford Focus
Completely painless car buying. I have told everyone I know that I will only deal with Kyle's in the future. Very impressed with the level of friendly assistance I received. Thank you, Ryan and Chris, and the whole crew, for making what is usually a negative experience such a positive one.
Chris Byers - 2013 Cadillac SRX
There is not a better car dealer in the area. Great customer service, people with integrity and quality vehicles. Have bought my last 5 cars there and will buy my next five there too.
Ryan Brown - 2014 Ford Fusion Titanium
It is definitely not a stretch when people describe Lyles as the best dealer in the area. I've dealt with quite a few car dealers in this area over the past decade and I have to say that my experience with them was the best. I got the best interest rate possible and Chris Hatala made the experience awesome! My first purchase here and I plan to make more in the future.
Charles Ballato - 2014 Nissan Frontier
I purchased a 2014 nissan frontier. We were greeted by a very pleasant young man. Chris helped us from the very beginning of our search. He made it a very good and helpful experience which we both enjoyed. My wife and I would like to thank Chris for all of his help.
Barbara Nelson - 2015 Kia Forte
I did my homework when seaching for a new car. I knew that a brand new car depriciates in value as soon as it is driven off of the lot. I also knew that often used cars can be problematic. After receiving less than favorable experiences from a few local,dealerships, I called Don at Lyle's. From the test drive to the signing, I was impressed. They listened to my concerns, met my expectations and made the experience so positive that my daughter bought a car there five days later. Give them a minute, they'll give you a great deal.
Annette Egenlauf - 2014 Kia Sorento
My husband & I would Love to thank Chris for helping us to purchace a great vehicle from Lyle's Auto in Follansbee. Chris had us feeling comfortable, & welcome as soon as he interduced himself. Now we have found this wonderful place to buy our vehicle, we will continue our future service through them. We recommend them to all, interested in buying, your 1st or your future vehicle, you won't go wrong. ( Ours is wonderful ) :) :) :)
John Libetti - 2011 Honda CRV
Lyle's Auto was the first stop we made in search for another vehicle. Mr. Lyle waited on us. We told him what we were looking for within a certain price range. Mr Lyle showed us a few vehicles. There were no gimmicks, just pure honesty.We fell in love with the 2011 Honda CRV and bought it. My Lyle did not try to sell us any addons or other services like other dealerships do. He introduced us to head of the service department. We will be taking our vehicle to Lyle's for further service. Outstanding service!
Tom Guio - 2015 Hyundai Sonata
Gary Virtue - 2014 Buick Lacrosse
Ryan made our experience very comfortable and enjoyable. Everything was taken care of, by him, for us. I would recommend your business to anyone without hesitation.
Craig Wolfarth - 2014 Toyota Rav4
I met Chris Hatala on Aug 31, 2017, he showed me Rav 4 , put check down on it that day. I ran into some problems with my money and Chris worked with me. I purchased car today fSept. 22, 2017.. Very happy and pleased with all services at Lyle's.
Carmine and Debby Staffileno - 2016 Kia Optima
2016 Kia Optima : Wonderful to be dealing at Lyle's Auto again. By far the most pleasant experience at a dealership ever. This is like dealing with family. Quick and easy from start to finish. Do yourself a favor and visit Lyles for your auto needs. You will not be disappointed!!
Brenda Johnston - 2015 Chevy Traverse
Bought a Chevy Traverse. Love it! Chris was our salesman, he is a really nice person. Service is great. All the staff there are friendly and very helpful. Definitely recommend buying at Lyle's!
RK Staub - 2008 Lincoln MKZ
Looking for car for grandson and they called when they got one in that was what I was looking for. The Salesman (Chris) was genuinely friendly and listen to what I had to say and understood our situation. Very open and honest.
Took care of issues with the car as quickly as possible.
Had been looking for a car for a few months and had not been treated any better or listened to so well as with the Lyle's staff.
Jim Morrocco - 2016 GMC Sierra All Terrain
Elizabeth Beecroft - 2016 Honda Accord
Wasn't looking for a vehicle right now....but got a call from Dave, he knows I like Honda's. He suggested that I go down and see a 2016 Honda, low mileage, nice color and clean. Bottom line, I bought it and love it! Thanks to Dave and Ryan for recommendation....good service too!
Clarita Ayala - 2008 BMW X6
I have a BMW X-6 that not too many mechanics take on but they did and their work was Amazing!!!! Extremely helpful and recently moving here from New York their honesty is a breath of fresh air!!!! I will not take my car anywhere but to them now.
Terry Barnes - 2014 Kia Optima
I have purchased 2 cars from Lyle's and have had no problems!
Brandon Shughart - 2012 GMC Acadia Denali
Facebook 5 Star Recommendation: Chris has helped me through the process of buying 3 cars from Lyles now. Chris is honest, upfront, and very helpful. The service department has always met my needs when fixing a vehicle and very trust worthy. The high customer service you receive from Lyles and the all around great people that work their will keep me coming back everytime. Thank you to all the staff at Lyles Auto for giving me and my family great vehicles and service!
Brent Fluharty - 2015 GMC Acadia Denali
Facebook 5 Star Recommendation: Can’t say enough good things about our buying experience! Great and knowledgeable staff that was nothing but helpful! Can’t thank them enough for getting us into the exact vehicle we were looking for at a great price!
Angelica Marie - 2015 GMC Acadia Denali
Facebook Recommendation: We dealt with Chris at Lyles Auto. This was by far the BEST buying experience I've ever had! Everyone was very knowledgable. Chris went above and beyond! He was very thorough and organzied. Answered any questions we had! We really cant say enough good things about our experience! It was also a pleasure meeting the owner himself. If you are lookin for a great buying experience and great vehicle pricing, this is the place to go!
Billie Peach - 2015 Dodge Charger
We have bought 3 vehicles from Lyle’s and will return if the need arises! Bryan and Chris are great and every time I’ve contacted them I had superior service. I have and will continue to recommend Lyle’s to anyone looking for a vehicle. 5 star business
Michaela Gotta - 2016 Hyundai Sonata Sport
Thank you Lyles Auto! I just bought my first car and Chris made the process so easy and stress free! There was no pressure or anyone rushing you to make the buy. I'm very grateful that I went to Lyles Auto and had such a wonderful experience. Great customer service and I found the perfect car! I'd recommend Lyles Auto to anyone looking!
Kelly Jeffers - 2016 Jeep Cherokee Trailhawk
Dawn Brown - 2019 Kia Sorento
Chris Dorman - 2016 GMC Sierra
I always buy from the Pittsburgh area, but I am glad I didn't this time. I checked the inventory online at Lyles and inquired about a truck that I was interested in. I am glad I did. I can't say enough about the professionalism of Chris Hatala. He responded quickly and answered all of my questions. He did not make me feel like I was buying a car from the typical car salesman. He gave me facts and didn't try to push me into anything. He was very easy to work with. I was still going to go check out the Pittsburgh car lots, but after dealing with him and the trust I built with him, I called the next day and said I wanted the truck they had. It was was such an easy transaction from that point on. I will not hesitate to buy another vehicle from him when I am in the market again and I will highly recommend him and Lyles.
Cynthia Swisher - 2016 Buick Encore
I just love my Buick Encore! Ryan has once again made buying a vehicle an easy process! I don't like stress...and you won't find it at Lyle's Auto! Ask for Ryan for your next great experience! Lyle's aims to please! Thanks again Ryan and all the staff for getting what I wanted! ?
Maureen Barlow - 2014 Kia Optima
I have been taking my vehicles to Lyles's for service for years and will continue to do so. Everyone I talk to, from Dave Lancaster (one of THE BEST MECHANICS I've every met), to the gentlemen that work the desk, to those that detail the cars, is very friendly, courteous and they do not "talk down" to you. They will also spend as much time as needed to explain the problem and repair until you understand. Although I take my vehicles only to Lyle's I have called other places out of curiosity, for an estimate on both TAT and pricing, and have found that they're in line with most other repair shops; at times notably less expensive with a quicker TAT. I will never take my vehicles anywhere else. I highly recommend Lyle's to everyone.
Mike Jeffries - 2013 Infiniti G37X
Just bought another nice car from Lyles. I've always gotten great service, whether I am buying a car, tires or need vehicle repairs. Love the car, thanks Chris for a great car buying experience.
Lori French - 2008 Subaru Tribeca
We had heard that Lyle's is honest/trustworthy and great to do business with. Today when we found ourselves basically stranded, we decided to test that theory. WHAT A WONDERFUL GROUP OF PEOPLE we found at Lyle's Auto!!! Not only did they help us in a friendly, efficient manner, but the experience did not break the bank. Thank you for providing service in an ethical, fair manner. PRICELESS!! ~ A New Customer
Lisa Jones - 2014 Nissan Pathfinder
Hands down the best car buying experience ever! I found my car online and reviewed all the accolades that this dealership provided. Made the call and got Chris, he was so pleasant worked the deal I needed and worked directly with my Credit Union. We sealed the deal and I drove away in my 2013 Nissan Pathfinder. It was a precious gem, squeaky clean from the inside out. The vehicle was maintained in tip top shape. Couldn’t be more happier with Lyles Auto. Five Star Service
Paula Berze - 2016 Subaru Legacy
We were recommended to Lyle's by a friend who delivers batteries there. I looked online that same evening and saw a car that looked like something we were looking for for our daughter. We drove to Lyle's the next day and test drove the car on a Friday and ended up buying the car the following Monday. We dealt with Chris on Friday who was fantastic from the moment he started helping us. We never felt any pressure whatsoever or any awkwardness that you often feel when car shopping. Once we test drove the car and we all three loved it, we went inside with Chris and discussed the price and what we were looking to pay. He worked with us and gave us several options for payments. Chris was on vacation Monday when we went to pick the car up so Ryan handled the actual purchase and pickup. He was wonderful and easy to deal with as well. We can't say enough about our great experience at Lyle's with both Chris and Ryan. The whole experience was smooth, easy, and quick. Thank goodness our friend mentioned Lyle's to us otherwise we would have never gone there as we don't live very close. We are so glad we did and would definitely go back if looking for a used car again, and we would definitely recommend them to others as well. Thank you Chris and Ryan!!